Do the nets come with instructions?
Yes, and if further information or help is required please contact us.

Does the cotton netting come in different colours?
As colour preferences are varied we supply plain white netting only. The netting is made from 100% cotton and dyes easily. The simplest and most effective dying product we have found is a washing machine dye.

What is the cotton netting made of?
Our netting is made from 100% pre-washed cotton using a run-proof weave.

How do I clean my cotton net?
Due to their strength and resilience, our nets may be;

• Machine washed on delicate cycle using cold water and a mild detergent,
• Hand washed in cold water using a mild detergent,
• Dry cleaned.

Does the netting come without the chequered pattern?
No. The chequered pattern of our netting is due to the run-proof weave and a feature of the quality manufacturing process. There are other cotton nettings available but we have found them to be inferior.

Do MosquitoNets.com nets and canopies come with a warranty?
Yes. All products carry a one year limited warranty.

Can I order by phone?
Simply telephone tollfree from US/Canada 1-800-655-5739 or alternatively YOUR COUNTRY AREA CODE+61+2+6689 7597 or click on the ‘contact us’ link. We are also connected to skype.  Just go to the address bar on the bottom of the page and skype us.  We welcome your enquiry.

Box Mosquito Net and Bed Canopy
Does the Box canopy come in different fabrics?
As our business continues to grow and diversify, new ideas and fabrics will be added to the MosquitoNets.com range. At the moment, it is available in the 100% cotton netting drops with a woven cotton ceiling, Pure Silk 8m/m georgette with a Pure silk/satin ceiling, and polyester. 

Do I have to use a frame?
No. Our unique patented design is so versatile that you do not have to use a frame, you can simply attach by cords to ceiling hooks. We have found that the use of a frame whether it is bamboo, steel or timber adds to the presentation and visual impact of your display.

Will a Mosquito Net Bed Canopy fit on my Four Poster Bed?  When choosing your canopy we suggest that you measure the top frame of your poster bed and then select the size you need.  If there is not an exact match then select the next size up as any excess fabric can be gatherd into the corners. It can be attached in a variety of ways depending upon the type of four poster bed you have.  Instructions are provided with the canopy, or contact us for more detailed information.

Is bamboo heavy?
No. A set of cured bamboo poles weighs only 4 Kilo's /8.8 pounds and if green will weigh only 17.6 pounds.

What dimensions do I need for a timber or bamboo frame?
Individualise your Dream Space by using our recommendations as a guide.

• Twin   (Fits Single):  2 @ 4ft 7in and 2 @ 7ft 7in.
• Full    (Fits Double): 2 @ 5ft 2in and 2 @ 7ft 7in.
• Queen   (Fits UK King): 2 @ 6ft 7in and 2 @ 7ft 11in.
• King    (Fits UK Supa King and California King): 2 @ 7ft 7in and 2 @ 7ft 11in.

These dimensions allow the poles to overlap and "cross" in an attractive manner. We have found that using a diameter that ranges from 1 to 3 inches to be the best.

What is the hidden frame?
A MosquitoNets innovation is the provision of a sleeve on the ceiling of each box canopy. This sleeve allows the use of  3/4 inch powder coated conduit, more commonly known as curtain rod, and corner brackets to create a frame that is hidden in the canopy ceiling.

Is the hidden frame heavy?
No. The hidden frame is made from powder coated steel, comes supplied with corner brackets and weighs 2 kilograms / 4 pounds.

Where can I get a hidden frame?
You can make a frame by using curtain rod, available at most curtain product outlets, and cutting it to the following dimensions:

• Twin/Single: 2 @ 81.1in and 2 @ 41.7in
• Full/Double  2 @ 81.1in and 2 @ 56.7in
• Queen/UK King: 2 @ 83.5in and 2 @ 64.6in
• King/UK Supa King/California King: 2 @ 86.6in and 2 @ 74.8in

ROUND COTTON Mosquito Net & Bed Canopy

Does the NewAge come in king size?
No. The NewAge is available in one size which fits full/double and queen/UK king size beds, divans and daybeds.

Does the NewAge come with a frame?
Yes. These canopies are supplied with a decorative cane hoop. 

Do you have a cotton net for cots?
We have not made a net specifically for a cot however we recommend using the Classic net as it will fit a cot and then can be used over a single bed.

Does the Classic come with a frame?
Yes the Classic has a simple PVC frame.

How do I care for my cotton net?
Gentle cold machine wash using mild detergent. Do not tumble dry. Warm iron. May be dry cleaned.

SILK NewAge (round ceiling)
How do I care for my Silk?
Silk fibres are very durabe, stronger than other natural fibres. However silk does lose strength temporarily when it becomes wet and for this reason care is required.
We recommend you dry clean your silk canopy using  P 30.  Do keep your silk out of direct sunlight to avoid damaging the fibres. Do not bleach. Cool iron using silk setting.

With proper care silk will retain its elegant looks for years.

PRINCESS BED CANOPY
Does my Princess bed canopy offer effective insect protection?
Yes. When used on twin/single or full/double beds, divans or daybeds.

Will the Princess bed canopy fit on a queen bed?
The Princess bed canopy can be displayed attractively over a queen/UK King size bed head, however does not offer effective insect protection. 

How do I care for my Princess bed canopy?
Simply hand wash in cold water using a mild detergent. Do not soak.

Does the Princess come with a frame?
Our Princess nets are supplied with a concealed hoop.

PAYMENT INFORMATION

Mosquitonets.com sells Internationally using secure payment facilities.  Your Credit Card Company or Paypal account will charge you in your currency and that amount will be converted to Australian Dollars (AUD).  Your invoice will be in Australian Dollars (AUD).

POSTAGE ENQUIRIES

Fast shipping!
Most products will be shipped within 72 hours of receiving your order. You will receive your parcel within 4 - 7 working days after shipment, depending where you live and the shipping option you have chosen. Should there be any delay, we will contact you - please ensure your phone number is on your order form. 

CUSTOMS DUTY AND SALES TAXES                 
Any Customs charges or sales taxes upon entry to you country are excluded from our prices.  Should you be charged customs/sales tax, please let us know so that we can learn and be better prepared.

POSTAGE                                                                                                                                                      We offer various shipping options, depending where you live. 
EXPRESS COURIER INTERNATIONAL:Courier delivery offering full tracking and signature on delivery - please allow 5 working days. Deliveries are made to the address given. If you are unable to accept delivery from this address, then a card will be left in your letterbox. Please respond immediately to this card. We are not responsible for any unclaimed items.

EXPRESS POST INTERNATIONAL:Postal Service offering priority handling, basic tracking and signature on delivery (subject to designated countries). Please allow 7-10 working days for delivery.  A card will be left in your letterbox. Please respond immediately to this card. We are not responsible for any unclaimed items

INSURED AIRMAIL DELIVERY: Basic Air Postal Service.  Parcels are delivered to your local Post Office.  Please allow 10-15 working days for delivery.  Insurance ensures any lost articles can be claimed, however there is often a delay in processing Lost Claims of up to 3 months.

TNT COURIER SERVICE:On occasions it is necessary to use TNT Courier Service.  This delivery offers full tracking  and signature on delivery - please allow 5 working days. Deliveries are made to the address given. 

RETURNED ITEMS
Returns are accepted by us, providing you contact us within 7 days of recieving the goods.  Returned items are to be sent to: Mosquitonets.com, 3933 Kyogle Road, Lillian Rock  NSW  2480  Australia.  We will at our discretion replace faulty product with new product or if requested refund the purchase price only of your goods. We do not refund postage.  Upon receipt of returned item, we will issue a refund. 

Unclaimed Parcels.We refund your money on unclaimed parcels less any costs incurred by us.