Additional Information

Additional Information

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Currency - All prices are in USD

Currency - All prices are in USD
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Mosquitonets.com

Terms and Conditions

Payment Information

Mosquitonets.com sells Internationally using secure payment facilities. Your Credit Card Company or Paypal account will charge you in US dollars.

Our Head Office is located in Australia. Some banks may charge a small fee for an International transaction. To avoid an international transaction fee it is advised to use either PayPal or Amazon pay.

 

Express Shipping from Virginia, USA or Sydney, Australia

Flat rate express delivery and tracking with two warehouses on opposite sides of the planet!

We send your order as quickly and cost effectively as possible. International customers will receive orders from the nearest warehouse, dependent upon item availability. We select the most cost effective and guaranteed service and dispatch within 1 to 2 business days of receiving orders. To calculate shipping costs: add product to cart and then click on "Calculate Shipping" and follow prompts.

Please note that there are restrictions on some International destinations where guaranteed delivery cannot be accessed. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Any time frames stated on the web site for delivery of any goods, services or information are estimates only and we do not guarantee or promise delivery within the stated time frames.

Please contact us and get a quote for delivery and delivery times. sales@mosquitonets.com

We try our best to get all products to you as fast as possible and use third party shippers for delivery. If delivery details are incorrect or delivery email address is incorrect or blocked by clients spam  filters or unable to be delivered due to reasons beyond standard delivery expectations or delivery details are changed once an order has been processed and is with a third party carrier we are not responsible for non-delivery and any return delivery charges will be deducted from any refund.


Postal/delivery services hold uncollected items for approximately 7 days before returning to sender. We are not responsible for unclaimed items. We are not liable for return postage costs of unclaimed items. Return costs and warehouse handling fees are at the buyers expense and will be deducted from any refund.

International Customs Duty and Sales Tax

Any Customs charges or sales taxes upon entry to you country are excluded from our prices. Should you be charged customs/sales tax they are at your expense.

Customs policies vary widely from country to country.  For information about customs policies that apply in your country please contact your local customs office.  Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer.  We do not take any responsibility for these charges and have no control over what they may be.  Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.  

Various websites have been set up to assist with calculating import duties and local taxes, such as www.dutycalculator.com.  Please note that these are Third Party Websites and we cannot make any guarantees about the accuracy of the calculators on those websites. 

Returns Policy

Please contact us if your order is faulty or incorrect.

We want your satisfaction and recommendation.

Returns must be authorised with our office before sending to the warehouse. Contact us by email or telephone and lodge your intention to return and we will send you a return address label.

sales@mosquitonets.com                 Freecall 1800 983 2913

You may return most new, unopened items within 30 days of delivery for a full refund, excluding shipping. We'll also pay the return shipping costs if the return is a result of our error and you received an incorrect or defective item.

We are unable to refund used or damaged items or items that are not returned in their original packaging in a manner suitable for resale. If the item is returned in a damaged or unsuitable for resale manner we will charge a restocking fee of 50% of the items cost and shipping costs.

Items that have been shipped for free

We subsidize the shipping costs of these items and ship for free to make our website simple and easy to use. Should you need to return an item it is at your expense and any refund to you will be reduced by the shipping fees we were charged to get the item to you. This amount will vary depending upon product and destination and shipping costs may be as high as $25.00 per item.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 business days).

If you need to return an item contact us by email or telephone. Let us know when the item is dispatched and send us tracking details and we'll notify you via e-mail of your refund once we've received and processed the returned item. 

Unclaimed Parcels

We refund your money on returned unclaimed parcels less costs incurred by us.

 

Privacy

We understand and share your concern about privacy. For that reason, we have adopted this policy for dealing with any personal information you provide to us. The types of personal information we collect from you will generally depend on how you wish to use this Web Site.

When you order Mosquitonets.com products, we will need certain details to enable us to process that order, such as your address and credit card details. If you wish to become a Mosquitonets.com member, we will collect certain personal information, such as your name, address and password, when you complete the registration form. We will need to collect your name, address and e-mail address if you wish to join our mailing list.

If for any reason you do not wish to receive this information please reply to any of our emails and type "unsubscribe" in the subject line or send an e-mail to sales@Mosquitonets.com Where practicable, we will give you the opportunity to decline to provide any personal information we request, but in some cases your use of this Web Site may be restricted if you do not provide the requested information.

Cookies are parcels of information about your use of the internet. We use cookies on this Web Site to assist with the identification of repeat visitors, and to help us identify the types of products and services that may be of greatest interest and benefit to you.Cookies are also used to keep track of the items in your shopping cart so you don't have to re-enter them each time you visit.

We will only use and disclose the personal information we collect for the purposes for which we collect it, or for other directly related purposes. We will make it clear to you at the time we collect your personal information how we intend to use it.

The information we collect using cookies will only be used for our business development purposes, and to assist in customizing your use of the Web Site. We have adopted security procedures in an effort to protect the privacy of your personal information at all times.

Secure Server

This Web Site uses specialized software to ensure the security and protection of your personal information, and is hosted by a secure server. We use 128 bit secure socket layer to encrypt your connection to the Web Site and your personal information, particularly passwords and credit card details.

You should view a padlock icon on your browser when you access this Web Site’s payment page, which illustrates that this Web Site is secure. We appreciate that people may be concerned about the security of providing credit card details over the internet.

All credit card details you provide to us using this Web Site are stored on the host server in an encrypted form in an effort to maximize the protection of those details.

If you have further questions about Mosquitonets.com's privacy policy or have other comments on how we can improve the Mosquitonets.com shopping experience, please do not hesitate to contact us at sales@Mosquitonets.com.

We always enjoy hearing from you!

Information

All information you provide to us must be true, accurate and complete. We will endeavour to ensure that the information we include on this Web Site is accurate, but we do not guarantee, represent or warrant the accuracy or completeness of that information.

The articles, comments and other information displayed on this Web Site are provided for your interest only and are not intended to and do not represent any advice or recommendation by us.

Copyright

This website and its contents are intended for your personal use. Unless otherwise noted, all content on this site, including text, graphics, logos and images are the property of Mosquitonets.com and protected by Australian and International copyright laws.

You must not use, copy, alter or distribute any of that material other than for your personal use of this Web Site in accordance with these Terms and Conditions. For your convenience, we may provide links to other web sites from this Web Site. We do not endorse and will not be responsible for any information, content or services provided or advertised on those linked sites.

We own the Mosquitonets.com brand. You must not use, display or copy the brand without our consent. You shall be solely responsible and liable for any and all damages resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from any uploading, posting or submission of your content on the Site

Copyright Infringement Claims

If you believe that any material or content posted on this site constitutes copyright infringement, please forward the following information to us at sales@Mosquitonets.com. Stating (i)your address, telephone number, and email address; (ii) A description of the copyrighted work that you claim has been infringed; (iii) A description of where the alleged infringing material is located.

Conditions Of Use

Your use of this site and affiliated sites demonstrates your acceptance of the following terms. If you do not agree to these Terms, in whole or in part, please do not use this site. To the extent that any Additional Rules apply to your use of this Web Site, you will be bound by and must comply with those rules.

We reserve the right to amend these Terms and Conditions without notice at any time. You use this Web Site and any material displayed on it at your own risk.

Access to Web Site

We do not warrant or represent that you will be able to access the Web Site at all times, or that your access to the Web Site will be free from interruptions or defects. We are not responsible for any failure in or disruption to any links to other sites from the Web Site.

Orders and Deliveries

We will endeavour to process any orders for products or services via the Web Site as soon as practicable.

Bank Fees

Where you are using a credit/debit card to pay for your online purchase, Mosquitonets.com disclaims any responsibility for any excess transaction fees on your credit/debit cards from pre-authorization, billing transaction and other transactions.

You should contact your financial institution and ascertain if there are any charges in respect to using your credit/debit card online. Any time frames stated on the Web Site for delivery of any goods, services or information are estimates only and we do not guarantee or promise delivery within the stated time frames.

Contacting Us

We will endeavour to respond to e-mail correspondence as soon as possible.

These terms and conditions are governed by the laws of NSW, Australia and are the non-exclusive jurisdiction of the courts of that state.

In this Web Site:

  • Additional Rules means any additional rules or guidelines that we determine to apply to particular events or aspects of this Web Site, such as competitions or special promotions
  • Loss means any loss, damage, cost, claim or expenses
  • Terms and Conditions means these terms and conditions of use (as varied by us from time to time) and includes any Additional Rules
  • We and us means Dreamagic Pty Ltd of 3933 Kyogle Road, Lillian Rock, NSW, Australia
  • Web Site means the whole or any part of this web site located at www.mosquitonets.com.